All local NHS care is ‘commissioned’ on our behalf by NHS Gloucestershire clinical commissioning group (or 'CCG'). This is led by a board of local GPs and other specialists.
Most of that NHS money locally is spent on four service ‘providers’, technically NHS Trusts:
- Gloucestershire Hospitals NHS Foundation Trust which runs Cheltenham General and Gloucestershire Royal Hospitals. The General faces many challenges but has a high reputation particularly in specialist areas like cancer and eye care. It maintains a full A&E department from 8am to 8pm (with 'walk-in' access at night for less serious admissions) and the much-loved St.Paul’s maternity wing.
- 2Gether NHS Foundation Trust, the weirdly-named mental health service provider. Well regarded by professionals, and with a much improved reputation amongst service users and their often hard-pressed families.
South West Ambulance Service, providing not just traditional ambulances but the high-tech rapid response paramedics who are often the first responders in an emergency and save many lives. The trust struggles to meet national targets for response times but this is a more serious issue in rural areas than in towns like Cheltenham.
- Gloucestershire Care Services is a new NHS trust which runs small community hospitals across Gloucestershire and employs hundreds of community nurses, therapists, medical and dental staff who work in hospitals, in peoples' homes and in residential homes and elsewhere. GCS also provides adult social care for Gloucestershire County Council part of the growing partnership between health and social care.
Other useful resources include PALS (Patient Advice and Liaison Service), the first stop for local complaints about NHS care.
Many charities also provide local NHS services and provide extra care, support and expertise. They deserve your support too. Check out LInC, the Cobalt charity, Maggie’s beautiful centre in Cheltenham, Sue Ryder Leckhampton and Volunteering Gloucestershire, as well as local branches of many national carers and patients organisations. Local businesses like pharmacies also play an important role and can give you important advice.
Martin has taken up many individual cases for local residents affected by local healthcare – even taking some cases to the Health Ombudsman for full independent investigation, and reporting what seem to be major issues to the NHS regulators Monitor and the Care Quality Commission.
If you live in Cheltenham and have a healthcare issue you want Martin to take up call his Cheltenham office on 224889 or click here.